At Flower Delivery Perivale, we pride ourselves on providing the freshest flowers to our community of households and local businesses. We are an established, trusted local florist, and your satisfaction is our top priority. Every bouquet is expertly arranged and quality checked, so you can be confident in receiving the finest seasonal blooms, hand delivered with care throughout Perivale and neighbouring areas.
We take every possible measure to ensure your flowers arrive in perfect condition. However, in the unlikely event your order is damaged on arrival, please notify us as soon as possible. To help us resolve your issue quickly, we may request a photograph of the damaged flowers and packaging. Once confirmed, we will arrange a complimentary replacement or a full refund, depending on your preference. Our priority is making it right so you can continue to enjoy beautiful, fresh flowers in your home or workplace.
We guarantee that our flowers will remain fresh for at least five days from the date of delivery, provided they are cared for as advised (keep in fresh water, avoid direct sunlight, and use the flower food provided). If you experience wilting or quality concerns within this period, please get in touch to discuss a suitable solution. Your peace of mind is important, and our team is always on hand to uphold our promise of long-lasting freshness.
Should your delivery not meet expectations due to issues such as poor condition on arrival, wrong items sent, or failed freshness within the guaranteed window, you are entitled to request either a replacement arrangement or a full refund. We strive to process all eligible refunds and replacements swiftly, typically within 3-5 business days after your claim is approved. Where possible, we will work with you to arrange a convenient delivery time for any replacement flowers, ensuring minimal disruption to your day.
Your experience with Flower Delivery Perivale truly matters to us. Should you have any concerns or complaints regarding your flowers or our service, we invite you to reach out to our customer care team as soon as possible. Please provide your name, order number, and a brief description of the issue. Our team will promptly acknowledge your complaint and begin investigating, aiming to offer a resolution within 48 hours. We appreciate all feedback as it helps us keep improving our service for the Perivale community.
As a dedicated local florist, Flower Delivery Perivale understands the importance of reliability, quality, and outstanding customer care. We’ve built a positive reputation with households and businesses across Perivale and the surrounding neighbourhoods. Our returns, refunds, and complaints process is designed to be transparent and hassle-free, so you can always order with confidence knowing that we are here to support you every step of the way.
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