Flower Delivery Perivale Terms & Conditions

Introduction

Welcome to Flower Delivery Perivale! These Terms & Conditions establish the basis for your use of our e-commerce platform and services related to flower delivery in Perivale and the surrounding areas. Please read them carefully before placing an order. By accessing our website and making a purchase, you are agreeing to comply with these Terms & Conditions. Should you disagree with any part of these terms, you must not use our website or place an order for flower delivery.

Scope and Application

These Terms & Conditions apply to all online orders placed for flower delivery in Perivale and neighbouring regions, including delivery to surrounding localities. They govern all contracts entered into with Flower Delivery Perivale through our website or other online means and ensure a secure and reliable transaction process for both parties.

Order Process

Ordering flowers online with Flower Delivery Perivale is a simple process designed for your convenience. The following steps outline our standard order process:

1. Product Selection: Browse our online selection of floral arrangements and add chosen items to your basket.
2. Delivery Details: Input accurate recipient and delivery address information. Make sure to double-check postcodes and delivery date preferences. Please note that we deliver across Perivale and its surrounding areas.
3. Order Confirmation: Review your basket for the correct items and quantities. Once you agree to the terms and finalise your order, you will be directed to the payment page.
4. Payment Submission: Complete your payment using one of the options outlined in the Payment section below. After successful payment, you will receive an automatic confirmation email detailing your order specifics.
5. Order Fulfilment: Upon receipt of payment, our florists will prepare your chosen arrangement for delivery on the specified date and location.

Kindly ensure that all information provided is accurate, as we cannot be held liable for delivery issues arising from incorrect addresses or contact details.

Payments

All prices displayed on our website are in Pounds Sterling (GBP) and include VAT, unless otherwise specified. Flower Delivery Perivale accepts the following secure payment methods:

• Major credit and debit cards
• Recognised online payment gateways

Payment must be made in full at the time of ordering. Orders will not be processed or dispatched until payment has been received and cleared. In instances where payment is declined, Flower Delivery Perivale reserves the right to cancel your order and will notify you accordingly.

Delivery Terms

We aim to offer prompt and reliable delivery services throughout Perivale and adjacent areas. The following delivery terms apply:

• Delivery Locations: Orders are delivered directly to addresses in Perivale as well as surrounding localities specified at checkout.
• Delivery Times: Standard delivery is usually available Monday to Saturday, excluding bank holidays. While we strive to meet requested delivery times, precise timing cannot be guaranteed.
• Failed Deliveries: If a recipient is unavailable at the delivery location, our courier may leave the flowers in a safe place, with a neighbour, or attempt re-delivery, subject to our discretion.
• Incorrect Details: Flower Delivery Perivale is not responsible for losses due to incorrect or incomplete delivery information provided by the customer.

Product Availability and Substitution

While every effort is made to supply the exact flowers and arrangements as pictured and described on our site, circumstances may occasionally require substitution due to seasonal availability or supply chain restrictions. In such cases, we undertake to substitute blooms of equal or higher value and quality, maintaining the overall style and theme of the selected arrangement. Customers will be notified of any significant substitutions when possible.

Right to Refuse Orders

Flower Delivery Perivale reserves the right to refuse or cancel any order at our sole discretion, including but not limited to cases of suspected fraudulent activity, payment issues, or delivery to areas outside our stated service region. Where an order is refused after payment has been made, a full refund will be provided.

Order Amendments and Cancellations

Should you wish to amend or cancel your flower order, please contact us as soon as possible through the customer service details provided on our website. The following terms apply:

• Order Amendments: Amendments to orders, such as changes to the recipient address or delivery date, may be possible if communicated before the order is prepared or dispatched. We cannot guarantee changes if the request is received at short notice or after fulfilment has commenced.
• Cancellations: For cancellations, a full refund will generally be provided if the request is made at least 24 hours before the scheduled delivery. For same-day or next-day delivery orders, or where fulfilment is already underway, we reserve the right to deduct reasonable expenses from any refund.
• Non-Refundable Situations: Once an order has been prepared or dispatched, cancellations may not be possible. Bespoke and customised arrangements are non-refundable once the preparation process has begun.

Returns and Refunds Policy

Your satisfaction is important to us. If you are dissatisfied with any aspect of your order, please reach out promptly after receipt of your flowers. Eligibility for a refund or replacement will be assessed based on the following:

• Quality Concerns: Notify us within 24 hours of receipt if you believe your flowers are damaged, wilted, or significantly different from your order.
• Evidence: We may require photographs as evidence of the issue before providing a refund or replacement.
• Resolution: Where a complaint is upheld, we will offer a suitable replacement, partial, or full refund, as appropriate.

Due to the perishable nature of flowers, we cannot accept returns of unwanted or incorrectly ordered items unless there is a clear issue covered by our quality policy.

Liability

Flower Delivery Perivale shall not be liable for any indirect, special, or consequential loss or damage arising from your use of our website or our products, including, but not limited to, loss of profit or business interruption. Our liability for any claim related to the purchase or delivery of flowers is strictly limited to the amount paid for the relevant order.

To the fullest extent permitted by law, we exclude all warranties and representations regarding our products, except those expressly set out in these Terms & Conditions. Nothing in these terms will limit or exclude liability for death or personal injury resulting from negligence, or for any other liability which may not be lawfully excluded.

Customer Responsibilities

By placing an order, you warrant that the information you provide is accurate and that you are authorised to use the payment method provided. You are responsible for ensuring that the recipient is available to receive the delivery at the stated address, and for any instructions concerning safe place delivery or alternative arrangements. Please check your email confirmations for order accuracy and notify us immediately if anything is incorrect.

Intellectual Property

All content on the Flower Delivery Perivale website, including floral arrangement images, descriptions, branding, and design, remains the property of Flower Delivery Perivale and is protected by copyright and intellectual property laws. Reproduction, distribution, or use of our content for commercial purposes is strictly prohibited without our express written consent.

Privacy and Data Protection

Protecting your personal information is a priority. All data provided to us as part of your order or correspondence is processed in accordance with our Privacy Policy and UK data protection regulations. We will only use your information for the fulfilment of your order, communications related to your purchase, or with your consent for marketing purposes.

Force Majeure

Flower Delivery Perivale is not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to strikes, natural disasters, adverse weather conditions, government actions, or disruptions to transport networks.

Amendment of Terms

We reserve the right to amend these Terms & Conditions from time to time. Changes will be posted on our website and will take effect immediately for any new orders. Existing contracts are subject to the terms in effect at the time of purchase. We recommend reviewing these terms prior to each order.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising under them are subject to the laws of England and Wales. Any legal proceedings pertaining to your use of our site or purchases must be brought in the courts of England and Wales.

General Information

If any section of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will remain effective. These terms constitute the entire agreement between you and Flower Delivery Perivale regarding the use of our e-commerce services.

Note for Customers Across Perivale and Surrounding Areas

Flower Delivery Perivale is proud to serve customers throughout Perivale and neighbouring localities. These Terms & Conditions apply equally to orders from all eligible delivery areas. We thank you for choosing our service and look forward to making your experience convenient, efficient, and enjoyable.